Warranty Policy – Tunomesh

Effective Date: January 2026
Website: https://tunomesh.com/
Legal Entity: Ruhvika Enterprises
Brand Name: Tunomesh (Registered Trademark)

1. Overview

Ruhvika Enterprises, operating under the registered brand name Tunomesh, provides warranty coverage for eligible products sold through our official website and authorized sales channels.

This warranty applies only to manufacturing defects and is governed by applicable Indian laws, including the Consumer Protection Act, 2019.

This policy is designed to protect customers against genuine manufacturing faults while ensuring fair usage responsibilities in audio electronics.

2. Products Covered

This warranty applies to Tunomesh-manufactured products including:

  • Custom-tuned speaker boxes

  • Tuned cabinets / enclosures

  • Speaker boxes

  • Audio components manufactured by Tunomesh

  • Select accessories (if specified on product page)

For third-party branded products, warranty coverage is provided solely by the respective manufacturer under their own terms.

For home theater design and installation services, warranty (if applicable) covers only workmanship errors and not acoustic performance expectations.

3. Warranty Duration

Unless otherwise specified:

  • Standard warranty: Up to 12 months from date of purchase

  • Some products may carry limited or no warranty depending on category

  • Model-specific warranty variations may apply

Warranty validity begins from the invoice date.

4. What Is Covered Under Warranty

This warranty covers:

✔ Defects in materials used in manufacturing
✔ Defects in workmanship during assembly
✔ Internal component failure directly caused by manufacturing defects under normal and intended operating conditions
✔ Structural defects in Tunomesh-built enclosures resulting from manufacturing or assembly faults under normal indoor use conditions

Failures resulting from external factors, misuse, electrical instability, improper amplifier matching, or environmental conditions are not considered manufacturing defects and are not covered under warranty.

5. Electrical Power Instability Disclaimer ⚡

Audio electronic products are sensitive to electrical supply conditions.

Damage caused by unstable or improper electrical supply conditions, including but not limited to:

  • Voltage fluctuations

  • Power surges or spikes

  • Low or high voltage supply

  • Improper earthing or grounding

  • Generator or inverter instability

  • Lightning or surge events

is not considered a manufacturing defect and is not covered under warranty

Failure caused by external electrical instability is classified as operational or environmental damage and does not qualify for warranty repair or replacement.

6. Burnt Voice Coil & Overpowering Policy

Speaker drivers and speaker systems may experience burnt voice coils if:

  • Overpowered beyond rated RMS capacity

  • Paired with incompatible amplifiers

  • Clipped signals are supplied

  • Incorrect crossover settings are used

  • Improper enclosure design is used

Burnt voice coils are typically identifiable through physical and electrical inspection.

Such damage is considered operational misuse and is not covered under warranty.

If a customer disputes this, the product may be inspected by our technical team. The final determination will be based on professional assessment.

However, we remain committed to fair evaluation of every case.

7. What Is Not Covered

This warranty does not cover:

7.1 Misuse & External Causes

  • Reverse polarity connection

  • Short circuits

  • Incorrect amplifier pairing

  • Overheating due to improper ventilation

  • Liquid or moisture damage

  • Fire or impact damage

7.2 Unauthorized Modifications

  • Soldering or rewiring

  • Re-coning or coil replacement

  • Cabinet alteration

  • Internal tampering

  • Repair by non-authorized technicians

7.3 Installation-Related Issues

  • Improper installation

  • Incorrect enclosure tuning not approved by Tunomesh

  • Structural wall or mounting issues

  • Acoustic dissatisfaction due to room conditions

7.4 Service Exclusions

  • Installation adjustments

  • Re-calibration visits

  • User training

  • System optimization visits

7.5 Normal Wear & Cosmetic Issues

  • Minor scratches

  • Surface wear

  • Finish fading

  • Grille cloth wear

8. Technical Performance Disclaimer

Audio performance depends on multiple environmental and system factors, including:

  • Room acoustics

  • Speaker placement

  • Amplifier configuration

  • Listening habits

  • Electrical stability

This warranty does not guarantee specific tonal balance, bass response, loudness levels, or subjective listening satisfaction.

Performance variations are not considered manufacturing defects.

9. How to Make a Warranty Claim

To initiate a claim:

  1. Contact Tunomesh support within the warranty period.

  2. Provide:

    • Copy of purchase invoice

    • Product serial number (if applicable)

    • Detailed description of issue

    • Usage conditions

    • Amplifier model used

    • Troubleshooting steps taken

  3. Return product in original packaging or safe equivalent packaging.

  4. Shipping to service center must be freight prepaid by customer unless otherwise agreed.

Incomplete documentation may delay processing.

10. Inspection & Resolution

After inspection, Tunomesh may:

  • Repair the product

  • Replace the product

  • Offer equivalent replacement

  • Issue refund if repair/replacement is not feasible

Repair is the preferred resolution where technically possible.

11. Shipping Responsibility

  • Customer bears cost of shipping product to service location.

  • Tunomesh covers return shipping within India after repair/replacement approval.

  • International customers bear applicable duties and logistics costs.

12. Limitation of Liability

To the maximum extent permitted under law:

Tunomesh shall not be liable for:

  • Indirect or consequential damages

  • Loss of income

  • Damage to third-party equipment

  • System downtime

Total liability shall not exceed the original purchase price of the product.

Nothing in this policy limits rights available under applicable Indian consumer protection laws.

13. Transferability

Warranty applies only to the original purchaser unless otherwise required by law.

14. Policy Updates

Tunomesh reserves the right to update this Warranty Policy at any time. The updated version will be available on our website.

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of courts located in Telangana, India.

Shopping Cart