Shipping Policy

Effective Date: January 2026
Website: https://tunomesh.com/
Legal Entity: Ruhvika Enterprises
Brand Name: Tunomesh (Registered Trademark)

1. Overview

Ruhvika Enterprises, operating under the brand name Tunomesh, is committed to processing and shipping orders in a timely and secure manner.

This Shipping Policy outlines our dispatch timelines, delivery expectations, and shipping responsibilities.

2. Order Processing Time

  • Orders are processed within 24 to 72 hours after successful payment confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • Custom-built or made-to-order products may require additional production time, which will be communicated to the customer.

Processing time refers to order preparation and dispatch, not delivery time.

3. Shipping Methods

  • Orders are shipped through trusted courier and logistics partners.

  • Shipping partners are selected based on delivery location and package type.

  • Tracking details will be shared with customers once the order is dispatched

4. Estimated Delivery Time

Delivery timelines depend on the customer’s location and courier network:

  • Metro cities: Typically 2–5 business days after dispatch

  • Non-metro or remote areas: 3–8 business days after dispatch

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Regional restrictions

  • Public holidays

  • Unforeseen logistical disruptions

Tunomesh is not liable for delays caused by third-party logistics providers.

5. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping, if offered, will be subject to promotional terms.

  • Additional charges may apply for oversized or heavy items such as custom speaker cabinets.

6. Shipping Responsibility and Delivery Inspection

We take reasonable care in packaging and dispatching all products to ensure safe delivery.

Orders are shipped through independent courier and logistics partners. While we coordinate shipment and tracking, transit is handled by third-party carriers.

Customers are required to inspect packages at the time of delivery.

Any transit-related damage, missing items, or incorrect product claims must be reported in accordance with our Damage Inspection at Delivery terms outlined in our Terms & Conditions.

Failure to follow the inspection procedure at the time of delivery may affect eligibility for replacement or damage claims.

7. Packaging Standards

Fragile items such as:

  • Speaker drivers

  • Audio components

  • Custom-tuned enclosures

are securely packaged with protective materials to minimize transit risk.

However, customers must follow proper inspection procedures at delivery.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Shipping address

  • Contact number

  • Delivery details

Tunomesh is not responsible for delays or losses resulting from incorrect address information provided by the customer.

Re-shipping charges may apply for returned shipments due to incorrect details.

9. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability

  • Refusal to accept shipment

  • Incorrect address

The order may be returned to us. Re-dispatch may require additional shipping charges.

10. International Shipping (If Applicable)

For international orders:

  • Delivery timelines vary by country.

  • Customers are responsible for customs duties, import taxes, and local regulatory charges.

  • Tunomesh is not responsible for delays caused by customs clearance.

11. Order Tracking

Once dispatched, customers will receive tracking details via email or SMS (where applicable).

It is the customer’s responsibility to monitor shipment status.

12. Shipping Policy Updates

Tunomesh reserves the right to update this Shipping Policy at any time. The latest version will always be available on our website.

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of courts located in Telangana, India.

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