Privacy Policy

Effective Date: January 2026
Website: https://tunomesh.com/
Legal Entity: Ruhvika Enterprises
Brand Name: Tunomesh (Registered Trademark)

1. Introduction

This Privacy Policy describes how Ruhvika Enterprises, operating under the registered brand name Tunomesh, collects, uses, stores, shares, and protects your personal information when you:

  • Visit: https://tunomesh.com
  • Purchase audio products, including Tunomesh-branded products, products manufactured by other brands, and custom-built audio solutions incorporating components from various manufacturers.
  • Request custom audio design or installation services
  • Contact us for inquiries or support

By using our website, you agree to the terms of this Privacy Policy.

2. Business Identity

Legal Name: Ruhvika Enterprises
Brand Name: Tunomesh
Business Type: GST Registered Proprietorship (India)

Contact Details:
Email: info@tunomesh.com
Phone: +91 9515391056
Address: Flat G1, Umamaheshwari Phase-1, PNR Township, Indresham, Patancheru Mandal, Sangareddy Dist, Telangana-502319, India

3. Information We Collect

We collect the following categories of personal information:

3.1 Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping / Installation Address

3.2 Order & Transaction Information

  • Products purchased
  • Custom audio requirements
  • Installation site details
  • GST details (if applicable)
  • Payment confirmation details

⚠️ Important:
We do NOT store your credit/debit card details. Payments are processed securely through third-party payment gateways.

3.3 Account Information (If Account Created)

  • Login credentials
  • Order history
  • Saved addresses

3.4 Technical & Usage Information

Collected automatically through cookies and Google Analytics:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website

4. How We Use Your Information

We process your personal data for the following lawful purposes:

  • Order processing and product delivery
  • Installation scheduling and service execution
  • Billing and GST invoicing
  • Customer support
  • Fraud prevention and security
  • Legal compliance (tax, accounting, dispute resolution)
  • Improving website functionality and performance
  • Internal business analytics

We do NOT sell your personal information.

We do NOT run third-party display advertisements on our website.

5. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data under:

  • Performance of Contract (order fulfillment)
  • Legal Obligation (tax laws, accounting laws)
  • Legitimate Interests (improving services, fraud prevention)
  • Consent (email marketing, if opted in)

6. California Privacy Rights (CCPA Compliance)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request access to your personal information
  • Request deletion of your personal information
  • Request correction of inaccurate data
  • Opt-out of sale of personal information

We do NOT sell personal data.

To exercise your rights, email: info@tunomesh.com

We will respond within 45 days as required by law.

7. Sharing of Information

We may share your data with:

7.1 Service Providers

  • Payment gateways
  • Courier and shipping companies
  • Installation partners (if applicable)
  • Website hosting providers
  • Accounting professionals

These parties are contractually obligated to protect your data.

7.2 Legal Authorities

If required by law, court order, or government regulation.

We do NOT share your data for advertising resale purposes.

8. Google Analytics & Cookies

We use:

  • Google Analytics to understand website usage and improve performance.

Google Analytics may collect:

  • IP address
  • Device information
  • Usage behavior

You can opt out of Google Analytics tracking by using Google’s browser opt-out tool.

Cookies Used For:

  • Shopping cart functionality
  • User login sessions
  • Analytics

You may disable cookies in your browser settings, but some features may not function properly.

9. Data Retention

We retain personal information:

  • As long as necessary to fulfill orders
  • As required under Indian tax and GST laws
  • For warranty and service support purposes
  • For dispute resolution

After retention periods expire, data is securely deleted or anonymized.

10. Data Security

We implement reasonable security measures including:

  • SSL encryption
  • Secure hosting environment
  • Restricted access to customer data
  • Payment gateway encryption

However, no internet transmission is 100% secure.

11. International Data Transfers

As we are based in India, your data may be processed and stored in India.
If you access our services from outside India, you consent to this transfer.

We take reasonable safeguards to protect international data transfers.

12. Your Rights

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Withdrawal of consent (where applicable)
  • Data portability (where technically feasible)

To exercise your rights, email: info@tunomesh.com

13. Children's Privacy

Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from minors.

14. Third-Party Links

Our website may contain links to external websites operated by independent third parties. These websites are not controlled by Ruhvika Enterprises or Tunomesh. We are not responsible for the privacy practices, policies, or content of such external websites. We recommend reviewing their privacy policies before sharing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be posted on this page with a revised effective date.

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